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COVID-19 - RimTyme
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Coronavirus Update: Safely Helping You and Our Coworkers

For the safety of our customers and associates, we are making some temporary changes to our operations.

The majority of our stores are continuing operations, contact your local store prior to visiting. We are following decisions from local and national officials that impact our operations.

Coronavirus Update: Here’s How We’re Caring for Our Customers and Coworkers

March 23, 2020

Dear Customers,

While our role has always been to provide our customers with custom wheels and tires, we feel that it is more essential and vital to ensure your vehicle is safe. Our stores are ready to quickly assist with FREE flat repair, tire safety inspection, pressure checks, tire inflation and lug nut retorqueing.

We also completely understand that we need to do this in a way that vigilantly protects the health and safety of our customers, as well as the welfare of our associates during this time of growing economic uncertainty.

With stricter safety regulations now in play around the country, I’d like to share the latest steps we’ve put in place so our stores and products remain accessible to you, while enhancing your safety and that of our associates:

24/7 Online Availability

Most importantly, you have the ability to get what you need without setting foot in a store:

Strict Safe Distancing Inside Stores

It is more important now than ever that our stores remain open to serve you with our readily available inventory. Rest assured we also continue to enforce our increased sanitation efforts (on top of our already rigorous quality assurance practices) as outlined by the CDC and other health organizations.

If you do choose to shop in-store, we suggest that you shop alone – without other family members – for everyone’s safety. We are also fully enforcing strict social distancing in all cases, and therefore limiting the number of customers in our stores to one at a time.

Please contact your store prior to visiting. We are following decisions from local and national officials that can impact our operations. Find Your Store >

 

Taking Care of Our Team

We know that you care about our associates as much as we do, especially while they are working harder than ever to take care of you. So, we want to assure you we are taking care of them.

  • We recognize our associates may need time off in order to take care of family members, attend to children during school closures, manage other personal matters, or due to general concerns. We are sensitive to such situations and are providing our associates with options. 

Bottom line: Whatever we can do to ensure everyone’s safety, health and peace of mind, we are committed to do. We are proud and grateful that we are still able to continue serving you, our family, in this way, during this critical time. And we thank you for your loyalty and patience as we all navigate these waters together.

Sincerely,

Mitch Fadel,
CEO

 

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